Data We Collect and Why We Need It
When you register, we collect your name, email address, and phone number to create and verify your account. When you deposit or withdraw using DANA, OVO, or GoPay, we record the transaction reference, wallet ID, and amount — not your full wallet PIN or credential. We
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collect this payment data to process your request, match it to your account, and meet the fraud-prevention checks that protect your balance. We also collect device and browser data — your IP address, device model, and session activity — to detect unusual login patterns and keep
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your account secure. If you reach our support team from Bekasi or anywhere else in Indonesia, the conversation record is stored to help resolve follow-up queries. We do not sell your personal data to third parties. Data shared with payment processors such as DANA, OVO, and
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GoPay is limited to what those processors need to complete your transaction. Retention periods depend on the type of data: account records are held while your account is active and for a period after closure as required under applicable local law. Where local law and eligible
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regions permit, you may request access to, correction of, or deletion of your data by contacting us through the channels listed below. Availability of certain features depends on local law and the region in which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.